Frequently Asked Questions

 

-Can the backs of charms be stamped?

Unfortunately, I am unable to stamp on the backs of charms, as it can alter the stamping on the opposite side of even the thickest charms.

-How long will it take to receive my order?

U.S. Orders:

All orders are made within one week, usually sooner, and shipped to the address you list Etsy using first class mail (which takes an additional 2-5 days for U.S. postal delivery.)

If you need an order sooner, please contact me through Etsy convo before ordering. I’ll be glad accommodate your needs if possible. If we discuss rush shipping (or a specific date you need an item by), please remind me of the date you need it by in the note to seller area upon checkout, so I don’t forget. Thanks! Shipping upgrades (Priority or Next Day/Express) are available for an additional cost.  Please contact me if interested, and I can set up a custom listing for you. Priority is an additional $3 (2-3 day delivery in the mail). Next Day is an additional $18.

International Orders:

International orders are shipped within one week using first class international mail.  I am unable to guarantee delivery times, as items can get caught up in customs. I am also unable to track international orders (except for Canada) after they leave the US. It usually takes around 2-3.5 weeks for delivery, but may be shorter or longer.

**Please note, international orders, including Canada, must go through customs, and you may be required to pay additional taxes to your country. Any duties or fees imposed are the responsibility of the customer to pay.

-How do I order?

Visit my Etsy site here.  If you would like to order a piece, click the green “Add To Cart” button on the right.  Depending on what item you are ordering, there will be drop down option menus for selecting necklace type/length, etc.  Upon checkout, there is a “Note to Wearable Whispers” area where you can enter the rest of the applicable data needed to complete your order:  Please list the following:

-What you want stamped, exactly as you want listed (If you capitalize the first letter, so will I.  If you want them all lowercase, please state “all lowercase: and list this way, etc.)

-Font- the font in the main picture will be used unless you request a different one

-Placement- if different from main photo, ex: name straight across, date curled along bottom

-Pearl/crystal type (if included)

-Date the item is needed by *If sooner than a week, additional shipping cost may be required

-Phone number (optional) but recommended during busy seasons or if you don’t check your email often- just in case I have a question and can’t reach you via Etsy or email:)  If you want to request a totally different style, please contact me with the details and I can set up a custom listing.

-Do you gift-wrap?

Each order is shipped in a small gift box and bag and includes a sample polish cloth- ready to give as a gift:)  If you are ordering multiple items for the same person, or just want one gift box, please let me know, so I don’t waste.  Thanks!

-How do I pay?

 All orders are made once full payment is received.  You can pay through Etsy with a debit/credit card or Etsy gift card.  You may also pay through PayPal online, even if you don't have an account with them.  Need help checking out?, I have a tutorial here:  http://www.wearablewhispers.blogspot.com/p/how-to-checkoutpay.html

**Please note, once you place your order and pay for it, I am unable to cancel or refund custom pieces that have already been made (even if they haven't shipped yet), so please be sure you would like the items (and you are ok with the delivery timeline) before placing the order. Thanks!

-Do you have longer necklace/different types?

Full silver necklaces (not individual charms) come standard with a choice of chains types/lengths.  There will be a drop down menu upon checkout with choices listed.  Your choice includes ball chains and cable chains in 16, 18, or 20”. 

 If you would like a longer or shorter chain, please contact me for a custom listing- I have 24” ball chains for an extra $3.00 (in addition to the regular $15 necklace price, so $18.00 total). I also have 30” ball chains for an extra $5.50 (in addition to the regular $15 necklace price, so $20.50 total).

I usually also have round/smooth snake chains available in 16-20” upon request as well as 14” chains.

If you are interested in a totally different chain type, please contact me before ordering, to ensure I have the type/length in stock.

In gold, I usually carry cable chains and sometimes have rope chains.

-Can I substitute a crystal for a pearl or vice versa?

Yes, you may request this change for any piece in the message to seller area upon checkout- the price is the same.  I personally like pearls more because the surface is smoother and will not rub against the silver as much.  However, I am glad to make your necklace with either.  Please note, I will use the crystal circle drops as shown here. 

-Where can I add a pearl, crystal, necklace or additional charms?

On the left hand side of my storefront, there is an “Add pearl/crystal” section, as well as an “Add bracelet/necklaces” section. There you can find several add on choices in addition to the most common ones below. If you would like to add an additional charm, please convo me, and I will set up a custom listing☺

-Add Crystals/Pearls Here

-Add Necklaces/Bracelets Here

-Do you have any design stamps?

I currently have the following design stamps: ladybug, baby feet, remembrance ribbon, tree, moon, round swirl, cross, sign language hand with the I love you symbol, right handprint, snowflake, angel wings, angel wing/heart combo, and a few different types of hearts, stars, and flowers. You may view the designs at http://wearablewhispers.blogspot.com/p/design-stamps_21.html

-Where can I view your different fonts?

I have several different fonts available, and you may view them by clicking the "Fonts" tab at the top of this page.

Please note: some fonts only come in upper or lowercase, and I am unable make fonts bigger or smaller, as they are metal stamps, and each set only comes in one size. If no font is specified on an order, the one shown in the main listing picture will be used. If your not sure if a font you like will fit, just contact me, and I’ll be glad to help.

-Can I add a gift note?

Sure, please type the note in the message to seller area upon checkout, and it will be included.  Payment information will not be included with packages you designate as a gift.

***If your order is being shipped directly to another person, please put their address as the shipping address during Etsy checkout or list it in the message to seller area & let me know it’s a gift so I will leave the payment info out.  Thanks!

-Can I shower in my jewelry?

To extend the life of your jewelry, I recommend removing it before sleeping, swimming, and showering, as moisture and chemicals can speed up natural tarnishing.  However, occasionally getting your jewelry wet should not hurt it- Just be sure to dry it off thoroughly.  You will also receive a small polish pad sample with your order to clean pieces if needed.

-How do I clean my jewelry?

All sterling silver can naturally tarnish over time.  Please use the enclosed sample polish pad to remove tarnish at the first sign of darkening.  Storing your pieces in an airtight Ziploc bag and away from sunlight and moisture when not in use will prevent tarnish.  Read more on jewelry care at:

http://wearablewhispers.blogspot.com/p/jewelry-care.html

-What type of silver do you use?

All the silver used in my jewelry is sterling silver.

-What type of gold do you use?

All the gold I use is yellow, 14K yellow gold filled, as the price of solid gold is very high and the looks are the same. The gold you see on the piece is 14K gold that has been bonded on both sides to a middle layer of base metal such as brass.  Gold-filled pieces contain much more gold than plated jewelry, and you should not be able to tell the difference between gold filled and solid.  Gold filled jewelry is more valuable and tarnish resistant than gold plated.  It does not flake off, rub off, or turn colors. Please note, if you have severe metal allergies to brass, copper, or nickel, I would advise you to search for solid gold products, as gold filled does contain these metals.  You may read more about gold-filled products here: http://www.ehow.com/facts_6017694_difference-between-gold_filled-gold_plated_.html