Policies

 

 

Payment

As each item is made custom, your order must be paid in full before it is processed.  You can pay through Etsy direct checkout with a credit/debit card or through PayPal online, even if you don't have an account with them.  Please note, if you pay by PayPal echeck, I will wait until it clears before making and shipping the order.  Please let me know if you have questions. I have a tutorial under the FAQ section if you need help checking out, or I am glad to answer any questions.

 

Shipping & Tracking

All custom orders are made within 7 days and then shipped *to the address listed on Etsy shipping* using first class mail standard (which takes an additional 2-6 days for U.S. postal delivery.)  If you need an order sooner, shipping upgrades are available upon checkout from the shipping drop down menu for the USA. 

*Ready to ship items, such as polish pads or plain chains, usually ship out in 1-3 days  

 

•USA DELIVERY•  (maximums including production time)

---------------------------------------------------------------------------

-STANDARD (First Class): can take up to 13 days to be in your hand

-PRIORITY (must purchased at checkout): 9-11 days max to be in hand

-PRIORITY RUSH (must purchased at checkout): 5-8 days max to be in hand

 

•INTERNATIONAL DELIVERY•

---------------------------------------

Ship times on *international orders can't be guaranteed, as items have to go through customs, but they average 3-4.5 weeks to be in hand from the date of purchase. 

(Canada & Australia are usually quickest and *average 2.5-3.5 weeks to be in hand from purchase date)* Please note, international buyers are responsible for any fees/taxes imposed by your country upon delivery.  Faster shipping is not available for international orders at this time.

 

••TRACKING••

--------------------

We will send an email as soon as your order ships with a link to track your package.

 

Returns

I strive to make each customer fully satisfied with their purchase. All jewelry is made custom and hand stamped individually, letter by letter. Therefore, each piece will be a special, unique creation and vary slightly. The letters and spacing will not be perfectly straight as it would be with a machine. This adds to the handcrafted charm. However, I do my best to send out high quality jewelry. If there is a problem with you piece, please contact me within a week of receiving your order. If the error was my mistake, I will gladly fix the piece. I am unable to give refunds or exchanges on pieces that you change your mind about, as each is custom and I only ship out pieces I believe are high quality.  Please ask questions before ordering if you are not sure.  Thanks!

If you have purchase a non customized item, such as a plain chain or bracelet, and would like to return or exchange it, please contact me within 7 days of receiving the order.

 

Jewelry and Children

Our jewelry is not intended for babies or small children that may put pieces in their mouth, as it is possible for charms and crystals to come off necklaces and become a choking hazard.  We just want the kiddos to stay safe:)  Customers assume full liability for jewelry after purchasing.

 

Jewely Care

Sterling silver naturally tarnished over time and may be accelerated due to various factors.  A sample polish pad is included with each order the quickly remove any tarnish at the first sign.  Please view the post HERE on jewelry care for more information. 

 

Custom Orders

If you are interested in a higher quantity or special order, please contact us.  We can set up custom listings or increase the quantity of an item if needed, as stock high quantities of charms.

 

Contact

If you have a question, please convo me through Etsy and I will do my best to respond in 24-48 hours. :) Thanks!